SUPPORT

Buying TUSA Equipment
Q: Where can I buy TUSA equipment?
TUSA products are available exclusively through Authorized TUSA Retailers. You can locate a retailer near you by clicking on the Find a Retailer link on this website and entering your zip code.

Q: Why should I buy from an authorized retailer?
Only authorized retailers offer genuine TUSA products with valid warranties along with comprehensive product knowledge, after-sales service and TUSA factory support.

Q: What is the best way to determine equipment size and fit?
Fin and Boot size charts and BCJ size charts are available to aid in proper fit approximation. It is highly recommended that the product be properly fitted and tried at a TUSA authorized retailer prior to making a purchase.

Q: Can I get parts for my Mask, Fins or Snorkel?
TUSA offers a variety of straps, buckles and accessories for replacement if a part is broken or damaged. These are available as TUSA CARE genuine accessories and must be purchased from your authorized retailer.

Product Registration and Warranty
Q: How do I register my TUSA equipment?
The best way to register your new product is via the Product Registration page under the Support section. If you are not able to register your product online, you may fill out the product registration card enclosed with each regulator, alternate air source, BCJ, or dive instrument when purchased from a TUSA Authorized Retailer. Please fill out this card and mail it in within 30 days from the date of purchase to activate your warranty.

Q: Where can I find my product serial number?
The product serial number location varies dependent upon the type of equipment.  Please visit the Product Serial Numbers page for further information.

Q: What is the warranty for my TUSA equipment?
The warranty varies depending on the type of equipment purchased. Please visit the Limited Warranty Policy page for further information.

USA CUSTOMERS ONLY

Q: What is the TUSA CARE Free Parts for Life Regulator Program?
Please visit the Product Registration page for more information on this program or click here to view a .pdf.

Product Manuals and Catalogs
Q: How can I get a User/Owner’s Manual for a product?
TUSA product user manuals can be downloaded from the Product Manuals page under the Support section.

Q: How can I get a Product Catalog?
Printed catalogs are available exclusively to Authorized Retailers for use and distribution to customers. The Product section of this website displays all available TUSA products and related information. Digital copies can be viewed or downloaded from the Product Catalog page under the Support section.

Mask, Snorkel and Fin Care
Q: Should I clean my new mask?
During the production process silicone film can form on the glass lenses which can cause increased fogging. A toothpaste or a very mild abrasive liquid can be used to gently scrub the inside of the lens to remove this silicone layer. This will help to reduce excessive fogging on a new mask.

Q: What causes my mask to fog, is something wrong?
As mentioned above when new it is typically the silicone film from production.  However, over time oils and contaminants can build up on the lenses causing a layer on top of the lens that will increase fogging. We recommend cleaning the mask occasionally with a mild liquid soap or detergent to remove this build up. This can help to reduce fogging that may occur with a dirty lens.

Q: How do I stop my mask from fogging?
Aftermarket anti-fog solutions are available and can be used on TUSA masks.  Companies such as JAWS, McNett, and 500psi amongst others offer suitable products. Please contact your local TUSA retailer for their recommendation.

Q: I have CrystalView AR/UV lenses in my mask, any additional care required?
Masks such as the M-211 Freedom One PRO and M-28S Geminus PRO are equipped with CrystalView AR/UV lenses. These optical glass lenses are treated with a multi-layer proprietary anti-reflective and ultraviolet coating that is hardened for durability. Although not likely, care should be taken when using these lenses as the coating could possibly be scratched or removed. The coating is on the outside of the mask lens, which allows cleaning and use of an anti-fog solution on the inside without issue. Take care to read the included care and maintenance information with each CrystalView AR/UV equipped mask.

Q: How should I care for my mask, snorkel and fins?
After use rinse your equipment in fresh clean water and dry thoroughly before storing. Take care that any purge valves or snorkel tops are free from sand and debris that can cause leakage. Store in a cool dry place away from heat and sun. Do not dry your equipment in direct UV light for extended periods of time.

Q: Can I get parts for my Mask, Fins or Snorkel?
TUSA offers a variety of straps, buckles and accessories for replacement if a part is broken or damaged. These are available as TUSA CARE genuine accessories and must be purchased from your authorized retailer.

Product Service and Repair (General)
Q: Where can I get my TUSA product serviced?
Equipment should be serviced at TUSA authorized retailers. You can locate a retailer near you by clicking on the Find a Retailer link on this website and entering your zip code. If no retailer is near you, you may be able to send your BCJ, regulator or dive instrument directly to TUSA for factory repair services. Please contact info@tusa.com or 800-521-8872 for more information.

Q: Can I Become a Certified TUSA Repair Technician?
Only authorized TUSA retailers are permitted to take authorized repair courses.

Q: How do I buy repair parts for my TUSA product?
It is our policy only to sell repair parts to authorized retailers. There are no exceptions to this policy.

Q: Where can I get parts for older TR series regulators?
TUSA has very limited parts available for the TR series regulators. Upgrade programs may be available to a current new regulator, please contact your TUSA authorized retailer for more information.

Q: Can I get parts for my Mask, Fins or Snorkel?
TUSA offers a variety of straps, buckles and accessories for replacement if a part is broken or damaged. These are available as TUSA CARE genuine accessories and must be purchased from your authorized retailer.

Service and Repair (BCJ)
Q: Can I get replacement AWLS pockets for my BCJ?
Yes, replacement Velcro and mechanical AWLS integrated weight pockets are available, please contact your TUSA authorized retailer.

Q: My BCJ bladder is leaking air or has been punctured, can it be patched?
Your BCJ will have to be evaluated to determine if the size and location of the puncture can be repaired. Please contact your local authorized TUSA retailer.

Q: What is the proper care and maintenance of my BC?
Rinse the outside and inside of the BCJ with warm fresh water thoroughly to stop the formation of salt crystals on vital components. This should be done as soon as possible post-dive and prior to allowing your BCJ to dry. Once rinsed, line dry completely and store partially inflated in a cool dry place away from heat, electric motors and other sources of ozone. To maintain the BCJ, annual service/inspection by an Authorized TUSA retailer is required. This is also a prerequisite to retain the warranty.

Service and Repair (Instruments)
Q: Who can service my dive instrument?
Your TUSA authorized retailer can conduct a basic service on your computer such as battery change or strap replacement. For other service or warranty issues, please contact info@tusa.com or 800-521-8872 or the TUSA Agent/Distributor in your region.

Q: Where can I find available Firmware Updates?
Available firmware updates for IQ instruments can be found under the Support section and Firmware Updates page.

Q: Where can I find PC Download Software Programs?
Available PC download software programs for IQ instruments can be found under the Support section and Software page.

Q: Is Mac Download Software Available?
DiverLog software is now available for MAC users through the App Store. Compatible with TUSA IQ-750 Element II, IQ-900 ZEN, IQ-950 ZEN AIR LITE (free) and FULL ($24.99) versions. FULL version allows for cloud syncing and many more.  More Info Here
 
Watch Video Here

Q: Can I change the battery on my dive instrument?
All current IQ series instruments have user changeable batteries. TUSA approved battery kits are available through your local authorized retailer.

Q: How Do I Erase the History Log or Dive Log on my instrument?
The unit would need to be sent to TUSA for a factory reset, please contact info@tusa.com or 800-521-8872 or the TUSA Agent/Distributor in your region.

Q: Do you have a Trade-In or Upgrade Program for older dive instruments?
No. There are no trade-in or upgrade programs available at this time.